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Country Operations Manager (m/...


Country Operations Manager (m/f) Germany

Requisition ID: 2018-10369

Location: Essen (Germany)

Local Unit & Position Description

The Country Operations Manager supports the Regional Operations Manager in developing and maintaining DNV GL’s culture and reaching business goals through professional and consistent operations deliveries throughout the applicable country (country can mean a cluster of countries).

The Country Operations Manager shall advice, challenge, and support the Regional Operations team in operations related matters.

The Country Operations Manager shall actively promote, support, and facilitate the fulfillment of DNV GL's purpose, vision, and values, and shall foster a culture of cooperation across the country.

The Country Operations Manager shall plan, coordinate, support, follow up, and improve the activities of the country in accordance with the framework in the DNV GL strategy, budget, the DNV GL Management System (DMSG), and other instructions given by the Regional Operations Manager.

Major Areas of Responsibility

  • Be responsible for ensuring and improving operational efficiency and effective service delivery throughout the country
  • Together with the Country Sales Manager be accountable to meet country business goals and performance targets
  • Monitor and follow up forecast and business results on country level
  • Enhance and simplify the operational interaction within the countries by cooperating closely with other Country Operations Managers, promote best practice sharing
  • Monitor the level of the performances of the people reporting to the function in order to evaluate the achievement of pertinent KPIs
  • Coordinate the individual non-exclusive personnel in order to achieve the established business goals
  • Cooperate with Finance for the forecast preparation and analysis related to country production activities/services
  • Analyze and define the coverage of qualified resources needs (volume, schemes, qualification, geography) in relation to budget targets and ensure focus on continuous service quality improvement through management and development of people
  • Guarantee a homogenous approach on country level in managing resources, performing activities, communication, and cooperation within the country and in relation to other countries
  • Cooperate with the Country Sales Manager on the areas where services could be developed to enhance DNV GL's position in the market place
  • Support sales activities (presentations, customer visits) for new and existing customers
  • Ensure professional customer support which leads to a high customer satisfaction and market reputation
  • Act as the primary contact towards accreditation bodies and global accredited units
  • Monitor and manage impartiality issues, ensuring the independent nature of the certification schemes is not compromised at any time
  • Handle complaint management and follow up relevant actions
  • Approve expenses within the limits as given in chart of authorities

Position Qualifications

  • Experience in a management position and understanding of the certification business
  • Self-driven team player thriving on opportunities to put skills and personality to use creating customer value and DNV GL impact
  • Structured, analytical, flexible, result-oriented personality with a customer-centric mindset
  • Excellent communication skills, verbally and written, and a quick learner
  • Sociable character, creating a good atmosphere, recognizing that feedback is the fuel of high-performing teams
  • Ability to utilize the organization and its resources to work smart and efficient
  • Committment to DNV GL and values and expectations to leaders, demonstrating this through daily work's decision making

Company & Business Area Description

DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property, and the environment, we enable our customers to advance the safety and sustainability of their business.

We provide classification, technical assurance, software, and independent expert advisory services to the maritime, oil & gas, power, and renewables industries. We also provide certification, supply chain, and data management services to customers across a wide range of industries.

Combining technical, digital, and operational expertise, risk methodology, and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter, and greener.

DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities, and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

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