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Customer Delivery Experience S...

Customer Delivery Experience Specialist German Speaking (m/f) 
for our location in Regensburg 
Customer Delivery Experience Specialist German Speaking (m/f) 
for our location in Munich, Bayern

Job Description

Work hard. Have fun. Make history.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Amazon is looking for a Delivery Experience Specialist (m/f) to join the Customer Service Support team in Amazon’s Customer Service Center in Regensburg.

As the DE Customer Delivery Specialist you will be responsible for:

  • Initiate and maintain communication bridges between DE Customer Service (CS) and other Amazon teams (Transportation, Fulfillment Centers, External Fulfillment, Carriers, Support Services, Training, QA, CS Colleagues in UK, France, Spain, Italy)

  • Identify customer pain points and drive projects to improve the Delivery Experience and key metrics

  • Identify and challenge any negative effects on the Delivery Experience prior to new launches, promotions, mass mails and improvement projects

  • Proactively manage customer impacting issues as they come up in a troubleshooting mode

  • Dive deep both into metrics as well as customer feedback

  • Administer specialist teams and knowledge documentation

  • Provide analysis, write-ups and regular reporting of customer impacting issues

  • Keep management informed of changes in and outside CS that have impact on Delivery Experience


  • Strong influencing skills that can persuade a cross-organizational team to modify processes to improve customer experience

  • Excellent speaking-listening-writing skills, attention to detail, proactive self-starter

  • Strong track record of cross organizational relationship building

  • Demonstrated experience presenting to and working with all levels, Senior Management

  • Customer focus, ability to walk in customer’s shoes, standing up as customer advocate, always

  • Excellent planning, organizational and time management skills.

  • Willingness to roll up sleeves and take care of emerging operational issues hands on.

  • High level of computer literacy, Strong Excel and Word skills

  • Strong analytical skills and process orientation

  • Fluency in English and German



  • Experience in analysis (Customer Service analysis or Operations analysis)

  • Knowledge in SQL preferred

We can offer you the chance to work with and for great people in a company where you can really make a difference. We also offer competitive compensation packages. If you would like to work for a fast growing global organization, giving you unlimited future career and development opportunities - then apply for Amazon.

Sound interesting? We wait for your application.

For more information on Amazon Operations visit our microsite: http://www.amazon-operations.de

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.



Our Benefits


We appreciate the time and talent our team members give to us each day.

That's why everyone enjoys great rewards and benefits.

The above is just a sneak peek of what we offer.
Find out the rest when you come on board.
Apply now

Our Culture


It's something we work to protect with every hire. Below are the key features of how we work together.

While you're here, check out our Leadership Principles.
They're what we live by each day.
Apply now

How we Recruit


We’ve been careful to make our recruitment process as transparent and straightforward as possible. The following steps are an outline of what you can expect.

We also keep you updated throughout the process.


Apply Online

All applications are completed online and won't take long to fill out.


Recruiter Phone Interview

Your first interview by phone: we get to know you, you get to know us
and you have the opportunity to evaluate your fit for us in more detail.


Hiring Manager Phone Interview

Your second phone interview: this is where we go a little further in
assessing your eligibility for the role.


Analytical Assessment

Here we need to assess your overall skills and aptitude for the role,
alongside several other assessments.


Panel Interview

The final stage: a selection of Amazonians, from your prospective team
and HR, meet you in-person.


Job Offer

Great job - welcome to the family!

Get started:
Take your next step with Amazon.
Apply now