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Robotic System Performance Eng...

Robotic System Performance Engineer (m/f) 
for our location in Berlin 
Robotic System Performance Engineer (m/f) 
for our location in Munich, Bayern

Job Description

We are seeking exceptional candidates, for our offices in Berlin and Boston, who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, strong ownership, passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon's Mobile-Robotic Fulfillment System operations.

Job Responsibilities

  • Collaborate with Software Engineering teams to problem-solve critical software production issues

  • Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges

  • Develop training documentation and mentor other team members

  • Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability

  • Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership

  • Is able to document specific techniques for incident/problem resolution that will enable proactive system management

  • Own and drive Root Case Analysis (RCA) on complex software issues


  • Bachelor’s degree in Computer Science / Engineering and/or relevant experience

  • 4+ years of work experience in a comparable position

  • Strong knowledge and working experience with Relational Database Management Systems (MySQL, Oracle)

  • Excellent working knowledge of Linux (RHEL, Ubuntu)

  • Strong Unix/Python Shell Scripting skills

  • Proven experience as lead technician supporting major or critical applications

  • Strong problem-solving and analytical skills are a must

  • Have experience in working in an ITIL type environment

  • Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams

  • Ability to manage multiple high-priority tasks simultaneously



  • Experience in a fulfillment or logistics environment is a plus

  • An understanding of AWS or other cloud technologies are advantageous

  • Demonstrable software development experience utilizing a high-level programming language would be an advantage (Java, C++)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.



Our Benefits


We appreciate the time and talent our team members give to us each day.

That's why everyone enjoys great rewards and benefits.

The above is just a sneak peek of what we offer.
Find out the rest when you come on board.
Apply now

Our Culture


It's something we work to protect with every hire. Below are the key features of how we work together.

While you're here, check out our Leadership Principles.
They're what we live by each day.
Apply now

How we Recruit


We’ve been careful to make our recruitment process as transparent and straightforward as possible. The following steps are an outline of what you can expect.

We also keep you updated throughout the process.


Apply Online

All applications are completed online and won't take long to fill out.


Recruiter Phone Interview

Your first interview by phone: we get to know you, you get to know us
and you have the opportunity to evaluate your fit for us in more detail.


Hiring Manager Phone Interview

Your second phone interview: this is where we go a little further in
assessing your eligibility for the role.


Analytical Assessment

Here we need to assess your overall skills and aptitude for the role,
alongside several other assessments.


Panel Interview

The final stage: a selection of Amazonians, from your prospective team
and HR, meet you in-person.


Job Offer

Great job - welcome to the family!

Get started:
Take your next step with Amazon.
Apply now