Voxeo makes it easy for businesses of all types and sizes to create and manage communications solutions that improve service, increase loyalty, lower costs, and drive new revenue. Our products and SaaS hosting services are used by more than 35,000 companies — including many of the top ten vendors in software, telecom, financial services, healthcare, and government — and a thriving community of more than 200,000 developers. Voxeo partners with a global network of companies that deliver innovative packaged applications and systems integration services throughout the world.

Our corporate focus is to remain the most customer-oriented vendor in the telephony platform and services market. This unique focus has led to commercial success in a time when most telecom companies have suffered dramatic declines. Voxeo has operations in Europe, North America and Asia, delivering and supporting customers with premise and hosted voice platforms worldwide from all locations.

We are looking for a Solutions Engineering Professional with significant experience in IVR technology to expand our Sales and Customer Solutions Team in EMEA.

Key Responsibilities:

• Serve as implementation lead for new customer accounts
• Own the operational relationship for key customer accounts
• Resolve complex technical issues working with other Voxeons
• Troubleshoot customer issues and problems
• Act as leader to other support staff
• Provide technical guidance and resolve complex problems for customers
• Support customer during transition from sales to operations mode
• Serve as technical lead for top customers; providing world class service
• Serve as subject matter expert in one or more Voxeo technologies
• Perform other tasks, roles and responsibilities as required in the Customer Experience Group. This can include Customer and Partner Training, project planning, coaching, and implementation reviews

Qualifications:

• Passion for serving customers.
• Technical education (Master or Bachelor of Science)
• Minimum 2 years of experience in a telephony technical support/engineering role
• Excellent communication and presentation skills (in both written and verbal mediums)
• Self-motivated individual with a strong desire to learn new technologies
• Excellent problem solving skills
• Hands-on experience in IVR technology (including VoiceXML, VoIP and SIP)
• Strong Telco background and System Integration experience are a must
• Knowledge in Voxeo products such as Prophecy and VoiceObjects preferred.
• Fluent in English – additional foreign languages preferred.
• Great team player
• Travel and flexibility is required