Jobs wie diesen per E-Mail erhalten

Internship in Customer Service...


Internship in Customer Service Beauty Care 

180000OD   Düsseldorf
  • Profile / Offer
  • About us
  • Your perspective
  • Diversity & Sustainability
  • Application process
Beauty Care
Application Process

Ready for your next challenge?

Be part of our team!

Henkel Beauty Care holds leading market positions worldwide and its brand-name product business is continuously expanding. In this fastmoving sector, success depends on constant innovation and high-quality products. Are you ready to work in a challenging, but also glamorous and dynamic environment? If you share a passion for hair and beauty, this is the place to start your career.


The Customer Service team, as a part of Supply Chain, ensures that we meet or exceed Henkel’s commitments to our customers, through the efficient management and development of the Order-to-Cash process, as well as the prompt resolution of customer issues. The Customer Service is the primary contact for all customers and field sales inquiries regarding product availability and delivery of information. By providing these services, the Customer Service supports the businesses, and helps them to attain their goals. 



What we offer

  • Accurately process, follow-up and expedite customer orders and requests in a professional manner
  • Manage customer expectations by proactively monitoring orders (i.e. delivery dates or problems resolution) and by promptly updating the customer with changes in status
  • Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product
  • Effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction
  • Interact with internal and external customers to resolve issues and respond to requests in a clear and concise manner in an appropriate time frame.
  • Develop and maintain pro-active business relationships with customers, and where applicable, KAM decision makers and sales representatives


Who we are looking for

  • Student who has successfully passed first semesters of business studies, which are ideally focused on Operations or Supply Chain Management
  • Practical or international experience, e.g. by former internships or semester abroad, is advantageous
  • Firm knowledge of MS-Office applications, especially profound Excel skills are required
  • Strong organizational and problem-solving skills as well as a goal-oriented approach
  • A flexible team player with analytical personality as well as a high degree of self-initiative
  • Fluent German language skills are required (Level B2)

Apply online if this sounds like your next challenge. Refer to the job ID mentioned above and get one step closer to starting your new job at Henkel.


As member of the initiative Fair Company Henkel commits to official quality standards in the context of a transparent and responsible corporate culture.


Discover our winning culture:


About us


Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business http://www.henkel.com/brands-and-businesses units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market – across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success http://timeline.henkel.com/. Henkel employs more than 50,000 people globally – a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values.

"Creating sustainable values" is our corporate purpose unifying all at Henkel. We want to create values – for our customers and consumers, our teams and our employees, our shareholders as well as the company and the environment in which we operate. Our corporate values guide us in our actions, in our decisions and in our behaviour. Daily, we make decisions within a very volatile environment. As a company, we are very diverse: We come from many cultures, have made different experiences; we work in very diverse markets and industries. Therefore, our five distinct values shared, understood and lived by everyone at Henkel, are important for our future success:
  • Customers and consumers
  • Employees
  • Economic success
  • Sustainability
  • Family business

Your perspective

  • We offer you attractive development opportunities in various business units, functions and countries.
  • We can support your career systematically: With your know-how and our specific feedback culture as well as customised development opportunities you are quickly able to take the next step on your career ladder.
  • Your remuneration will be performance-related. In addition to your competitive basic salary, an attractive bonus is provided for the achievement of the agreed targets. Comprehensive fringe benefits such as the employer-funded company pension scheme ("AV2011"), the additional company pension scheme with attractive Henkel benefits and the opportunity for an occupational disability coverage complete the comprehensive package.
  • Henkel employees benefit from many further training courses applying state-of-the-art methods and technologies. Here, we rely on lifelong learning opportunities – during work, via training courses, in exchange with others and also by digital learning.
  • We offer various development opportunities – not least by the unique range of our three business units and our global reach. Every year, our employees are provided with systematic feedback from their line managers, and jointly they specify a development plan.


"Our global success is based on the diversity of our employees as well as an open and appreciative corporate culture. As a result, we are able to fall back on comprehensive know-how, creativity and different experiences and thus change excellent ideas into brilliant innovations." (quote K. Menges)
Kathrin Menges, Chief HR Officer Kathrin Menges, Chief HR Officer
We are a global team, linked by strong values. We treat each other with respect, constantly develop our competencies and support diversity. In order to achieve success together, we do not support an attendance culture but maintain a performance culture. What is important to us is the result. Therefore, we offer comprehensive flexible work models. Our management staff is obliged to promote this and support compatibility of family and career actively.


Henkel’s commitment to leadership in sustainability is deeply embedded in our values. Maintaining a balance between economic success, protection of the environment, and social responsibility has been fundamental to our corporate culture for decades. This approach applies to every business unit and function, and our more than 50,000 employees all over the world have firmly embraced the principles of sustainable development in their daily work and think and act accordingly.

Our sustainability strategy: achieving more with less.

To maintain this lead in the future, we have developed a long-term sustainability strategy and set a straightforward yet ambitious goal for the year 2030: By this year, all Henkel products and processes should be three times as efficient as they are today (“Factor 3”).

For a long time, growth and resource consumption seemed to go hand in hand and impossible to attain one without the other. Whenever population and living standards increased, it meant using up more and more of the earth's resources. With expected population to grow to about nine billion people by the year 2050, this trend will not change anytime soon. Resource consumption will accelerate in the coming decades as natural resources such as fossil fuels or water are consumed much faster than the planet can keep producing them. While these developments are challenges for the future, they also offer great potential: Innovating and achieving more with less will be a key to becoming sustainable. We need solutions that allow people to live a good life yet use less and less materials. This idea is at the heart of Henkel's sustainability strategy, as we strive to find new ways of growing and improving quality of life without using up more resources. We want to improve our products and solutions through innovations and smart thinking – to create more value at a reduced ecological footprint.

Do you know how your lifestyle contributes to your CO2 consumption? Discover your personal carbon footprint in only a few minutes. http://footprintcalculator.henkel.com/en

Social engagement is part of our sense of responsibility and firmly embedded in our corporate culture. http://www.henkel.com/sustainability/corporate-citizenship


Application at Henkel

We want profound but fast decisions. That’s why we offer online applications only. Applying online includes many benefits and speeds up the whole procedure.

Documents for your online-application

You need the following documents for the online application (PDF preferred):
  • letter of application/cover letter
  • Curriculum vitae (C.V.)
  • Other documents, e.g. diplomas, certificates, overview of grades, graduation diploma (collected to one PDF preferred)
To speed up the review of your documents, please upload all relevant documents together at the same time.

Services of our job portal

The online recruitment tool offers the following services:
  • Search for relevant jobs matching your profile
  • Add your profile and apply via the online recruitment tool
  • Look at and update the information you stored on our system at any time
  • Activate the alert system so that you are informed about new openings as they occur.
  • Track the status of your online application
  • Choose your preferred language
  • Send job offers via Facebook by using the "tell a friend" function
  • Use the contact form and ask questions (no application)

Already a LinkedIn user?

Do you already have a LinkedIn profile? Then it’s easy to import your curriculum vitae into our job portal. Follow Henkel on LinkedIn and stay well-informed and up-to-date.

Beauty Care
Application Process
Seat of the company
Henkelstraße 67
40589 Düsseldorf
Social Media