To enhance the BRAINLAB Global Product Support team, we are seeking a PRODUCT SUPPORT SPECIALIST Radiotherapy. The position represents the direct support interface with R&D and is responsible for 3rd Level Support of BRAINLAB Oncology Planning and Treatment Delivery systems globally.

As a Product Support Specialist you play a vital role in the development, support and clinical utilization of BRAINLAB Oncology products, with a focus on improving treatment system integration and the clinical outcome for our customers and their patients. As the link between Support, R&D and Product Management you play a key role in ensuring successful product releases and continued support during the product lifecycle.

Product Support Specialists are responsible for several aspects of a product line:

• product design improvement with R&D and Marketing
  
• knowledge transfer to the support division regarding new products
  
• training and certification of 2nd Level Support
  
• ensuring successful quality support documentation during product release
  

The ideal candidate has:

• a technical university degree in physics or engineering
  
• extensive knowledge of treatment planning systems
  
• experience in a clinical oncology or radiotherapy setting
  
• advanced skills in software troubleshooting
  
• good English skills, excellent documentation habits
  
• detail oriented working style and ability to progress independently
  
• proven track record of goal accomplishment

Motivated self starters looking for a challenge and ready to join our team, apply now!